Legal

Privacy Policy

Last updated: April 26, 2026  ·  Effective: April 26, 2026

Shadow Stone Home Services (“Shadow Stone,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for roofing and exterior services in the Dallas-Fort Worth and San Antonio, Texas markets.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and property address when you fill out a form, request an estimate, or contact us directly.
• Service Information: Details about your roofing project, insurance claim information, and property details you share with us.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you visit our website.
• Communications: Records of emails, calls, or messages you send to us.

2. How We Use Your Information

We use the information we collect to:

• Schedule and perform free roof inspections and estimates
• Process and manage roofing projects and insurance claims
• Communicate with you about your project status, appointments, and warranties — including by phone, autodialed call, text message (SMS/MMS), and email, where you have provided consent
• Respond to your questions and provide customer support
• Send relevant information about our services (you may opt out at any time)
• Improve our website, services, and business operations
• Comply with legal obligations

3. Text Message and Phone Communications (TCPA)

When you provide your phone number and consent through our website forms, you authorize Shadow Stone to contact you via phone calls and text messages (including autodialed or prerecorded messages) regarding your inquiry, estimate scheduling, project updates, and related services.

Opting Out: You may opt out of text messages at any time by replying STOP to any text message from us. You may opt out of phone calls by contacting us directly and requesting removal from our call list. Opting out will not affect your ability to receive services.

Message frequency varies. Message and data rates may apply. Consent to receive autodialed or prerecorded messages is not required as a condition of purchasing any goods or services from Shadow Stone.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:

• Service Providers: Trusted third-party vendors who assist with scheduling software, CRM tools, email platforms, and payment processing — subject to confidentiality agreements.
• Insurance Companies and Adjusters: Only as necessary to process your roofing insurance claim on your behalf, and only with your authorization.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with any merger, sale, or transfer of company assets.

5. Do Not Sell or Share My Personal Information

Shadow Stone does not sell your personal information to third parties for monetary compensation. We also do not share your personal information with third parties for their own direct marketing purposes without your explicit consent.

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to opt out of the sale or sharing of your personal information. While we do not engage in such practices, you may submit a request to exercise this right by contacting us using the information at the bottom of this page.

Residents of other states with applicable privacy laws (including Virginia, Colorado, Connecticut, and Texas) may have similar rights. We honor these rights regardless of your state of residence.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where visitors come from. You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

We may use third-party analytics tools such as Google Analytics to help us understand how visitors use our site. These services have their own privacy policies governing their use of data. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you as required by applicable Texas and federal law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, complete your roofing project, honor warranty commitments, and comply with applicable legal obligations. When your data is no longer needed, we securely dispose of it.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Know: Request information about the categories and specific pieces of personal data we have collected about you
• Right to Access: Obtain a copy of the personal information we hold about you
• Right to Correct: Request correction of inaccurate personal information
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt Out: Opt out of the sale or sharing of your personal information (we do not engage in this practice)
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

To exercise any of these rights, please contact us using the information at the bottom of this page. We will respond to verified requests within 45 days. We may need to verify your identity before processing your request.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.