Every Question About Your Roof. Answered.
Shadow Stone answers the most common questions Texas homeowners ask about roofing, insurance claims, materials, financing, and warranty coverage across DFW and San Antonio.
Insurance Claims
Insurance and Claims Questions
Most standard Texas homeowner insurance policies cover roof damage caused by hail and wind. Shadow Stone performs a free inspection to confirm whether your roof qualifies, then handles the entire claims process on your behalf — from documentation to adjuster meetings.
Texas law generally allows up to one year from the date of the weather event to file a storm damage claim. However, filing sooner is always better. Contact Shadow Stone as soon as possible after a storm to protect your claim.
A public adjuster represents homeowners in insurance disputes — similar to what Shadow Stone does during the adjuster meeting. In most cases, having a Shadow Stone representative present at the adjuster inspection is sufficient to maximize your claim.
Yes. Texas law gives you the right to choose your own licensed roofing contractor for an insurance-covered repair or replacement. You are not required to use any contractor recommended by your insurance company.
Insurance companies sometimes attempt to classify hail damage as cosmetic to limit payouts. Shadow Stone can challenge this classification with documentation and can request a re-inspection or file a supplemental claim.
The Process
Roofing Process Questions
Most residential roof replacements in DFW and San Antonio are completed in a single day. Larger homes or more complex roof configurations may take two days. Shadow Stone will give you a specific timeline before any work begins.
You do not need to be home during the installation, but we recommend being present for the final walkthrough so we can review the work with you and go over your warranty documentation.
Shadow Stone handles all debris removal and cleanup. We typically load old shingles and materials into a roll-off dumpster on-site and haul everything away the same day. Your yard is left clean.
Every Shadow Stone estimate includes a specific list of materials — brand, product line, and color. You approve the materials before any work begins. We do not substitute products without your knowledge.
Materials and Products
Materials and Products Questions
Shadow Stone installs premium shingles from leading manufacturers including GAF, Owens Corning, CertainTeed, and Atlas. We can walk you through the options available for your project during your free estimate.
Architectural shingles (also called dimensional or laminate shingles) are thicker, more durable, and more aesthetically refined than traditional 3-tab shingles. Most insurance replacements and new installations today use architectural shingles.
Yes. Shadow Stone installs metal roofing systems for both residential and commercial properties across DFW and San Antonio. Metal roofs offer exceptional durability and longevity, especially in Texas hail-prone areas.
We use synthetic underlayment on all installations — it is more durable and moisture-resistant than traditional felt paper. The specific product used is listed in your written estimate.
Financing
Financing Questions
Yes. Shadow Stone partners with trusted lenders to offer flexible financing options including low monthly payment plans and deferred interest options. Ask your representative about current plans during your free estimate.
Yes. Financing can cover your deductible and any upgrade costs beyond your insurance settlement. This keeps your out-of-pocket costs minimal while still getting a fully covered roof replacement.
The initial financing inquiry is typically a soft credit pull and does not affect your score. A hard pull may occur only if you choose to move forward with a specific product.
Warranty
Warranty Questions
Our written workmanship warranty covers defects in how the roof was installed — including flashing, sealant, ventilation, and underlayment issues caused by the installation process rather than the materials themselves.
Call Shadow Stone directly at (682) 224-0041. Describe the issue and we will schedule an inspection. If the problem is covered under your warranty, we repair it at no cost to you.
Yes. Manufacturer warranties cover product defects in the shingles and materials. Shadow Stone’s warranty covers the installation. Together they give you complete protection from both labor and material failure.
Some manufacturer warranties are transferable to new homeowners, which can be a valuable selling point. Ask your Shadow Stone representative about transferability for your specific product selection.
Ready to Protect Your Home?
Shadow Stone serves all of DFW and San Antonio. Fill out the form or call us — we respond same day and there is never any pressure or obligation.
Free Inspection — No Cost, No Pressure
We visit your property, photograph all damage, and give you a written report.
Insurance Claim Handled For You
We work directly with your adjuster. Most homeowners pay only their deductible.
Written Warranty on Every Job
Workmanship warranty plus manufacturer coverage, backed in writing.
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Most homeowners hear back within the hour.